Madame, Monsieur,

face à l’accélération de l’épidémie de Coronavirus, et compte tenu des mesures annoncées par le Gouvernement Français, nous avons réorganisé nos services. Nos équipes sont à votre écoute et conservent une qualité de service optimale durant cette période.

Si vous souhaitez déclarer ou obtenir des informations concernant un sinistre :

En cette période exceptionnelle, il est recommandé de nous contacter en priorité par échanges de mails via l'adresse sinistres@gritchen.fr ou directement via notre site «declare.fr», mais aussi par téléphone sur toutes nos lignes habituelles.

Si vous souhaitez obtenir des informations concernant une demande commerciale :
Merci de prioriser les échanges par mails via l’adresse contact@gritchen-affinity.com. Nos lignes sont elles aussi joignables.

Nous vous remercions pour votre compréhension. Prenez soin de vous et de vos proches durant cette période. L’Equipe Gritchen Affinity

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Cancellation insurance

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COVID-19

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specific to issues
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Amount of trip :

I am going on holiday, why should I choose
assurances-sejours.com?


We are going on holiday as a group, who is covered?

assurances-sejours.com guarantees up to 9 people in the travelling party. A single subscription is therefore sufficient for the rental.
Actually if someone has to cancel, and the others change their mind about going away, the rental will be repaid in full.

I am obliged to cancel my stay, what should I do?

Nothing is simpler, go to the Cancel my stay page and fill in the form directly on line.

You will find your insurance number or the contract number on the certificate e-mailed to you by assurances-sejours.com during your registration process.

I have a bank card, do I need assurances-sejours.com?

Any bank cards that offer insurance only cover you when you pay for services with it. Excluding peer-to-peer, you cannot pay by bank card.

I am obliged to cancel my rental, what will be repaid to me?

We repay (after deducting any excess) any sums that you have paid to the owner. (down payment or balance)

I did not subscribe to the insurance offer when I completed my booking, can I subscribe at a later time?

You can subscribe to the insurance whenever you like. However, the guarantees are only applicable if you are not aware of the loss when you subscribe to the insurance.